Shipping & Returns

Shipping

Domestic Shipping:

We ship all orders within Australia using Australia Post.

Delivery Timeframe:

Orders are typically received 2-5 business days after payment is processed. Please understand that sometimes Australia Post is faster or slower than usual and we cannot do anything about that unfortunately. Sometimes handling time (time before your item is shipped) can be up to 3 days but it is typically 1-2 days.

Tracking Information:

You will receive a tracking number within 24 hours of placing your order. If you place an order on a Friday afternoon, expect to receive your tracking number by Monday morning.

Returns

30-Day Money Back Satisfaction Guarantee:

We stand by the quality of our products with a 30-day money back satisfaction guarantee. If our product does not meet your expectations, you can return any remaining amount for a full refund, including shipping costs.

How to Return:

  1. Contact our customer service team to initiate a return.
  2. Send back the remaining product.
  3. Once received, we will process your refund, including the cost of shipping.

We are 100% confident in our product and are committed to your satisfaction. If you have any questions or need further assistance, please contact us at contact@trysoftlandings.com.