Shipping & Returns
Shipping
Domestic & International Shipping:
We ship all orders globally using Australia Post. International orders are shipped by air.
Domestic (Australia) Delivery Timeframe:
Orders are typically received within 2-5 business days. Please understand that sometimes Australia Post is faster or slower than usual and we cannot do anything about that unfortunately. Sometimes handling time (time before your item is shipped) can be up to 3 days but it is typically 1-2 days.
International (USA) Delivery Timeframe:
Orders are typically received within 5-10 business days. Please understand that sometimes Australia Post is faster or slower than usual and we cannot do anything about that unfortunately. Orders can take up to 3 weeks to arrive due to various factors out of our control, including postal delays, customs clearance and on on. Sometimes handling time (time before your item is shipped) can be up to 3 days but it is typically 1-2 days.
Tracking Information:
You will receive a tracking number by email as soon as your order is dispatched. As mentioned above, this is typically the day after you place your order, but it can sometimes be a bit longer depending on various factors like weekends and order volume.
Returns
30-Day Money Back Satisfaction Guarantee:
We stand by the quality of our products with a 30-day money back satisfaction guarantee. If our product does not meet your expectations, you can return any remaining amount for a full refund, including shipping costs.
How to Return:
- Contact our customer service team to initiate a return (via the chat box or returns@trysoftlandings.com).
- Send back the remaining product.
- Once received, we will process your refund.
We are 100% confident in our product and are committed to your satisfaction. If you have any questions or need further assistance, please contact us at contact@trysoftlandings.com.